How to Book Service

Keskeiset tiedot

Hudson's assistant, in the website chat and on the phone, sees the workshop's live free times and books, moves or cancels your appointment directly; you get a six-digit booking code
Email booking requests answered within 4 business hours
Requests by email or contact form are confirmed by Hudson staff
Provide vehicle details and symptom description for faster service
We confirm appointment time and estimated service duration
Drop-off times available to fit your schedule
Loaner vehicles available for multi-day repairs (valid license, min age 21, insurance required)
Emergency/urgent requests prioritized
Your six-digit booking code is your record; with an email address you also get a confirmation email, and the assistant tells you if it could not be sent

How to Contact Us

ASSISTANT: Hudson's assistant, in the website chat and on the phone, sees the workshop's live free times. Tell it the car and the job, choose one of the times it offers, and it books the appointment and gives you a six-digit booking code. With that code it can also move or cancel the booking.

PHONE: Call +358(9)42452716 during business hours (Mon-Fri 8:00-19:00, Sat 9:00-18:00, Sun 10:00-16:00). Speak directly with service advisors who can answer questions and schedule immediately.

EMAIL: Send to info@hudson-auto.lastbot.fi with vehicle details and requested service. We respond within 4 hours during business days (Mon-Fri 8:00-19:00).

IN PERSON: Visit us at Hudsontie 42, 02170 Espoo. Walk-ins welcome for simple inquiries, but appointments are recommended for service.

Information That Helps Us

Providing complete information when booking helps us prepare and serve you faster. Helpful details include:

Vehicle make, model, year (e.g., "2018 Toyota Corolla")
VIN (vehicle identification number) if available
Current mileage
Symptom description (when it started, how often it occurs)
Dashboard warning lights or error messages
Recent repairs or parts replaced
Preferred appointment date/time
Whether you need loaner vehicle or shuttle
If issue is urgent/safety-related

What Happens After Booking

When Hudson's assistant books your appointment, it gives you a six-digit booking code: keep it, because it is your record and the assistant uses it to move or cancel the booking. If you gave an email address, a confirmation email with the date, time, car, service, estimated price and booking code is sent as well; if it could not be sent, the assistant tells you, and the code is still your record. Requests sent by email or the contact form are confirmed by Hudson staff by phone or email.

If your appointment is more than a few days away and symptoms change or worsen, contact us immediately. Safety-critical issues may need earlier appointments.

Drop-Off Process

Bring your vehicle at scheduled time. Your service advisor greets you, discusses symptoms in detail, and provides initial timeline estimate. You receive contact information for status updates.

Leave keys with service advisor. We contact you with diagnosis and repair estimate before starting any work. See our repair process for details on what happens next.

Loaner Vehicles and Shuttles

For repairs requiring several hours or days, we offer loaner vehicles (subject to availability) and shuttle service within 15 km radius. Loaner requirements: valid driver's license, minimum age 21, proof of insurance, advance reservation.

Request loaner vehicle when booking if you need one. Subject to availability - early booking recommended for guaranteed loaner access.

Urgent and Emergency Service

For safety-critical issues (brake failure, severe fluid leaks, no-start preventing you from leaving a location), call immediately. We prioritize emergency situations and make room in our schedule.

Describe the urgency when calling. We help you determine if you need towing or if you can drive to us safely. See our troubleshooting guides for safety advice: Guides.

Usein kysytyt kysymykset

1. How far in advance should I book?

For routine service (oil changes, inspections), book 1-2 weeks ahead. For urgent issues, we often have same-day or next-day availability. Seasonal services (tire changeover in Oct-Nov and Mar-Apr) book up quickly - reserve 3-4 weeks early.

2. Can I book online?

Yes. Hudson's assistant, in the website chat and on the phone, sees the workshop's live free times and books your appointment directly; you get a six-digit booking code, and with an email address also a confirmation email (the assistant tells you if it could not be sent). Booking requests are also taken by phone (+358(9)42452716), email (info@hudson-auto.lastbot.fi), or the contact form, and Hudson staff confirm the appointment time with you.

3. What if I need to reschedule?

Ask Hudson's assistant to move the booking: give your six-digit booking code and choose a new time. Or contact us as soon as possible. We reschedule appointments easily with adequate notice. See our cancellation policy.

4. How long will service take?

We provide time estimates when scheduling based on service type. Actual time may vary if we discover additional issues requiring diagnosis or approval. We keep you updated throughout service.

5. Do you offer after-hours drop-off?

Yes, for scheduled appointments. Contact us to arrange after-hours drop-off. Use our secure key drop box and complete the after-hours drop-off form (available on our website or at facility entrance).

6. Can I wait while you service my car?

Yes, for services under 90 minutes. We have a comfortable waiting area with WiFi, coffee, and refreshments. Longer services may require loaner vehicle or shuttle service.

7. What if you're fully booked?

We maintain a waiting list for cancellations. Urgent issues are prioritized. Call early in the day for best chance of same-day service availability.

8. Do I need an appointment or can I walk in?

Appointments are strongly recommended. Walk-ins are served as time permits, but may wait significantly or need to return. Appointments ensure we're prepared and have time allocated for your vehicle.

9. How do I know you received my email booking?

We send confirmation reply within 4 hours during business days. If no confirmation after 4-6 hours during business days, call +358(9)42452716 to verify we received your request. Spam filters sometimes block our replies.

10. Can I request a specific technician?

Yes, mention technician preferences when booking. All our technicians are ASE-certified and highly capable. We try to accommodate requests but cannot guarantee specific technician availability due to workload and scheduling.

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Päivitetty: 25. lokakuuta 2026